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The advent of artificial intelligence is well and truly here. It's a conversational revolution in social media that has been accompanied by an exponential growth in services providing ever-simpler ways to communicate. They're known as WhatsApp, Viber, Facebook Messenger and Snapchat, and their cumulative audience reached 2.5 billion active users of such services worldwide. The first trials of this new intelligence (not really artificial yet) are being carried out using "Bots", robots built into Facebook Messenger or on your website, that generate autonomous conversations with your customers.

How can these technologies be implemented today in the wine industry, and to what end ?